Availability

Here at Enchanted Parties our aim is to provide a memorable and magical experience for your child and their guests. We cannot guarantee which performer will attend your party however all our performers have had previous training in singing, acting and improvisation.
 

Safety

Enchanted Parties cannot accept any responsibility for the actions and/or safety of any child present at an event. Adult supervision is advised as our Princesses and their Attendants are employed as performers not childcare providers.

Costumes

Due to the high quality of our bespoke costumes we ask our Princesses to avoid the following situations:
 

• Rain

• Damp grass/flooring

• Mud

• Pets (dogs, cats, horses, birds etc)

• Wet paint

• Wet Face Paint

• Soft serve ice cream

• Loose Balloons on the ground (helium is fine)
   

If any of the above are likely to be present at the party please contact us for further information.

Damage or a spillage will incur a repair/cleaning charge of £65.

Payment

A 50% deposit is required when booking and MUST be paid by the end of the week after being sent the payment details. Your balance is due no later than the Friday before your booking (should your booking be a weekday then it is due no later than 2 days before the date of your booking). Your booking is not secured without a deposit and we reserve the right to cancel a booking if a deposit is paid late/unpaid for a prolonged period. Should you need to cancel your booking anytime between booking and two weeks before the booking you are entitled to have your 50% deposit refunded, however a cancelation/admin fee will be kept. Should you cancel within two weeks of your booking your 50% deposit is non-refundable. Should you need to cancel and reschedule (due to illness or emergency) within two weeks of the party date we will try our hardest to facilitate your request. Should we be unable to offer you the original service you booked the difference will be refunded (eg. You booked two characters but only one is able to attend the new date due to our schedule the second character will be refunded). If you choose to book another service with us for your reschedule date that is of a lesser monetary value the difference will not be refunded (eg. You booked a two hour party and have rescheduled it for a 40 minute booking there will be no refunds issued).

Please note, if booking a bank holiday date a premium fee will be added to your total. Message us for the exact cost.

Travel Costs​

Our Princesses and Characters love to visit new places, however if your Kingdom is more than a 20 mile round trip from our HQ (near Great Dunmow) a travel cost will incur. A travel cost may also incur if our characters are coming to you from another booking.

If your booking is over an hour away there will be a surcharge. 

Refunds​

Absolutely no refunds will be given once the event has been completed.

Parking​

Please could you ensure a parking space near the venue is kept reserved for the team attending your booking. Should this be a pay and display car park or another charged parking space you are responsible for covering this cost. The space will need adequate room for the Princesses to get in and out of the car without brushing up against another vehicle or building.

Equipment Damages

If any equipment from Enchanted Parties present at the booking is damaged in some way due to interference or tampering from a guest you will be liable to pay for a replacement or pay towards one. This includes speakers, microphones, iPads, costumes, wigs, accessories, extension cables, baskets pin the tail pictures etc.
 

Harrassment Policy
Our performers reserve the right to leave your event should there be any physical threat, verbal or physical abuse or sexual harassment. Should a performer feel the need to leave your event early due to the above circumstances no refund will be given and you will be blacklisted from future bookings and events. 

 

Package​s

For our Enchanted Princesses package the activities will be planned in advance, however, each event and each child is different. Therefore our performers are trained to be able to adapt the package and activities accordingly to suit the children present so that they still receive a magical experience. Please note the Pass the Parcel's contain Maoam sweets which are not vegan/vegetarian friendly. While we cannot offer a substitute please make us aware beforehand if any of the children present cannot have gelatin and we will advise you further.
 

If you have booked our Enchanted Princesses party package we ask that you DO NOT hire a bouncy castle, balloon house or similar to appear at the same time. If you do we kindly ask for the castle to be deflated for the duration of the party. It distracts the children away from the Princesses, is very loud and quite often means you will not get the value for money of what you paid for. 

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If you have booked our Enchanted Princess package and over 25 children are to attend a second Princess will need to be booked. If over 40, a third and if over 60 a fourth Princess and second Attendant. Should you not observe the Princess to children ratio then the team present reserve the right to leave, no refund will be given and you will be blacklisted from future bookings and events. 

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If you have booked our Enchanted Princess & Me party package we kindly ask that if you have hired a bouncy castle, balloon house or similar it is deflated for the duration of the party. It distracts the children away from the Princesses, is very loud and quite often means you will not get the value for money of what you paid for. 

Other Princess/Character Appearance Companies
Unless discussed prior to the booking another character company CANNOT appear at the same time as Enchanted Parties at a booking. We reserve the right to leave or ask the other company to leave should another character appearance company arrive at any point during the booking.

Photography

Enchanted Parties will not use any photographs without authorised consent.

Data Protection

All information collected to complete your booking form is needed to create a magical princess experience. We will hold your information for no longer than 5 years and will not pass it on to any third parties.

Tipping and Service Charge

Although it is not compulsory clients are permitted to tip the performer present if the client feels the performer delivered an outstanding service. All tips will go straight to the performer, Enchanted Parties will not take any percentage of the tip.

Health and Safety

We must make it clear this is YOUR event and YOU are responsible for. The health and safety of all guest present, Enchanted Parties cannot be held responsible for any injury or illness contracted by your guests at the event. In the event your gathering is broken up by law enforcement and a fine is imposed the responsibility of this fine lies with you. 

Signature​

On the day of your party the Attendant will bring a copy of our Terms and Conditions that you will be required to read and sign.

Disclaimer

Enchanted Parties are not affiliated in any way with the Walt Disney Company and/or branches of the Walt Disney Company. Any resemblance our characters bare is purely coincidental as our Princesses are based on traditional fairytales.